This Privacy Policy explains how Your Neighbourhood Locksmith ("we", "us", or "our") handles information when you visit our website or contact us for locksmith services in Boston and the surrounding area. By using our website, you agree to the practices described below.
Information we collect
We only collect the information you choose to give us. When you submit our contact form, we may collect:
- Your name;
- Your phone number;
- Your city or ZIP code;
- Any details you include in your message.
Like most websites, our hosting and security provider also automatically logs basic technical data (such as IP address and browser type) to keep the site secure and running. We do not use this to personally identify you.
How we use your information
We use the information you provide only to:
- Respond to your enquiry and provide the service you requested;
- Contact you about your request by phone or message;
- Keep records needed to run our business.
We do not sell, rent, or trade your personal information to third parties.
Service providers
We share information only with trusted providers that help us operate the website and respond to you — for example, our email delivery service (to send your enquiry to our team) and our website hosting and security provider. These providers process data on our behalf and are not permitted to use it for their own purposes.
Cookies & tracking
Our website does not use advertising or marketing tracking cookies. Our security and hosting provider may set essential cookies needed to protect the site and deliver it reliably. You can control or delete cookies through your browser settings at any time.
How long we keep your information
We keep enquiry details only for as long as needed to respond to you and to keep reasonable business records, after which they are deleted or anonymised.
Your rights
You may ask us to access, correct, or delete the personal information we hold about you. To make a request, contact us using the details below and we will respond within a reasonable time.
Children's privacy
Our services are intended for adults. We do not knowingly collect personal information from children under 13.
Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new "Last updated" date.
Contact us
If you have questions about this Privacy Policy or how your information is handled, call us at (617) 784-6595 or reach out through our contact page.